ALMACAR car rental terms
Choose a car, agree on the dates with your manager and arrange your rental. Details of your car, rental period, deposit and bonuses will be available in your account.
1. What you need to rent a car
You will need an identity card or passport, a driving licence, a working contact phone number and an email address. Your manager will confirm the car’s availability for your chosen dates and the rental terms.
2. Registration and your personal ID
Register on the website with your email address and a five-digit password, then verify your email. You will receive a personal ID after registration. Give this ID to your manager when arranging a rental.
Your manager will find your customer record and fill in the required personal details. You can change your email address and password yourself in “My profile”.
If you are already an ALMACAR customer, use your existing account to keep your rental history and accumulated bonuses. Contact your manager if you have trouble signing in.
3. Rental price and duration
The price depends on the car and the length of the rental. The minimum “from” price shown in the catalogue applies to rentals of 30 days or more. Rates for other rental periods are listed on the car’s page.
The final price, payment arrangements, and the dates and times for collection and return are recorded in the rental agreement.
Contact your manager in advance if you wish to extend the rental. An extension is possible by agreement and subject to the car’s availability for the required period.
4. Welcome bonus and paying with bonuses
A newly registered customer receives 2,000 ₸ in bonuses towards car rental. The welcome bonus is linked to the new ID and is credited once. Signing in again, updating your details or recovering your password does not trigger another welcome bonus.
You can use bonuses to pay up to 50% of the car rental cost.
Your balance, credited bonuses and expiry dates are available in “My bonuses”. Bonuses are used to pay for rental and cannot be withdrawn as cash.
5. Information in your account
“Active rental” shows your car, rental details, return deadline and a countdown of the time remaining. The countdown helps you plan your return; you must follow the date and time specified in the agreement.
Your deposit, fines, bonuses, rental history and profile are shown in separate account sections.
6. Deposit
A deposit is paid when arranging the rental. The amount and the terms for its return are specified in the agreement.
The “Deposit” section shows the amount paid, its status and the stated date from which it is available for return. Your manager arranges the return after the rental ends and the charges have been checked.
If there are no breaches or outstanding amounts, the deposit is returned under the terms of the agreement. The grounds and amounts of any deductions are determined by the agreement.
7. Using the car and traffic fines
The customer must use the car with care, follow traffic rules and promptly inform the manager of any accident, damage or malfunction.
Another person may drive the car only with ALMACAR’s consent.
Fines relating to the rental period and their payment are handled in accordance with the agreement. Fines entered in the system and their payment status are available in “My fines”.
8. Returning the car
The car must be returned on the agreed date, at the agreed time and location. Inform your manager in advance if your plans change or you may be late.
The car’s condition and rental charges are checked when it is returned. Return conditions, any additional charges and the responsibilities of both parties are specified in the agreement.